Frequently Asked Questions
About Our Reborn Dolls
What is a reborn doll?
A reborn doll is a handcrafted collectible art doll created to look and feel as realistic as possible. Each doll is carefully painted, detailed, and assembled by hand to create a unique piece of art.
Reborn dolls are collectible items and are not intended to be used as children’s toys for children under the ages of 3.
Are your reborn dolls handmade?
We have custom hand made and also machine made which are then hand modified to finish. Each reborn doll from 1826 Doll Studio is crafted with care and attention to detail. Because each doll is individually created, small variations in painting, rooting, and details may occur. These unique differences are part of the beauty of handmade artwork.
Are your dolls suitable for children?
Our reborn dolls are collectible art pieces designed for collectors and adults, children must be supervised to handle it, and it is not suitable for children under the ages of 3. They contain delicate details and are not recommended as toys for young children.
Ordering
How do I place an order?
To place an order:
- Choose your favourite doll or accessory.
- Add the item to your cart.
- Proceed to checkout.
- Enter your shipping and payment information.
- Complete your order.
You will receive an order confirmation email after your purchase is completed.
Do I need an account to place an order?
No. You may check out as a guest.
Creating an account is recommended because it allows you to:
- View your order history
- Track your orders
- Save your shipping information
- Make future purchases easier
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been prepared or shipped, changes or cancellations may not be possible.
Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout.
All payments are processed securely through trusted payment providers.
Is my payment information secure?
Yes. 1826 Doll Studio does not store your complete payment card details. Payments are processed securely through trusted third-party payment providers.
Shipping
How long does shipping take?
Shipping times depend on your location and the product purchased.
Ready-to-ship items are usually dispatched within the timeframe stated on the product page. Delivery times vary depending on the shipping method and destination.
Please see our Shipping Policy for more information.
Do you provide tracking information?
Yes. When available, tracking information will be sent to you by email after your order has been shipped.
You can also use our Order Tracking page.
Do you ship internationally?
Yes, we may offer international shipping. Available shipping options and costs will be shown during checkout.
Please note that international customers may be responsible for customs duties or import fees.
Doll Care
How do I care for my reborn doll?
Reborn dolls require gentle care.
We recommend:
- Handling your doll with clean hands
- Keeping it away from direct sunlight and heat
- Avoiding water, chemicals, and harsh cleaning products
- Using a soft brush for rooted hair
Please visit our Doll Care Guide for detailed instructions.
Can I wash my reborn doll?
No. Reborn dolls should not be submerged in water.
Clean gently with a soft cloth when needed and follow the care instructions provided.
Can I change my doll’s clothes?
Yes. You can change your doll’s clothing carefully. Choose soft fabrics and handle the doll gently to protect delicate painted details.
Returns and Refunds
Do you accept returns?
Because reborn dolls are handmade collectible art pieces, returns may be limited.
Please read our Refund and Returns Policy before purchasing.
If you have any concerns about your order, please contact us and we will be happy to assist.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photographs of the item and packaging.
We will review the issue and help find an appropriate solution.
Custom Dolls
Do you create custom reborn dolls?
Custom orders may be available depending on current availability and schedule.
Please contact us to discuss your requirements.
Can I request specific details for a doll?
For custom creations, we can discuss preferences such as appearance, clothing, and accessories. Final results may vary because each doll is individually handmade.
Contact Us
If you have any questions that are not answered here, please contact:
1826 Doll Studio
Email: [insert your email address]
We are always happy to help you choose and care for your reborn doll.
Thank you for choosing 1826 Doll Studio.