Refund and Returns Policy - 1826 Doll Studio

Thank you for choosing 1826 Doll Studio. We want every customer to be happy with their purchase and enjoy their doll for years to come. Because our products are carefully selected and may include collectible, handmade, and delicate items, we have created this refund and returns policy to ensure a fair experience for both our customers and our studio.

We accept returns on eligible items within 14 days of delivery. To be eligible for a return:

You must provide proof of purchase.

The item must be unused and in the same condition that you received it.

The doll, accessories, packaging, certificates, and any included items must be returned in their original condition.

The item must not show signs of wear, damage, modification, or misuse.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To request a return, please contact us at info@1826dollstudio.com with your order number and details of the reason for your return.

Please do not send items back before receiving return instructions from us.

Non-Returnable Items

Due to hygiene, safety, and collectible nature, some items may not be eligible for return, including:

Items that have been used, handled extensively, or altered.
Dolls returned without original accessories, clothing, certificates, or packaging.
Items damaged after delivery due to improper care or handling.
Custom, personalised, or made-to-order dolls (unless they arrive damaged or defective).
Clearance or final sale items.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your doll or accessories arrive damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs or videos showing the damage or incorrect item

We will review your request and work with you to resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow time for your bank or payment provider to complete the transaction.

Original shipping fees are generally non-refundable unless the return is due to an error on our part or a defective product.

Only regular priced items may be refunded. Sale items cannot be refunded.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The wrong item was sent.
The return is approved due to an error by 1826 Doll Studio.

We recommend using a tracked and insured shipping service for returns, as we cannot be responsible for items lost or damaged during return shipping.

Exchanges

If you would like to exchange an item, please contact us. Exchanges are handled on a case-by-case basis depending on product availability.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Once an order has been processed, shipped, or prepared for dispatch, cancellation may no longer be possible.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

1826 Doll Studio
Email: info@1826dollstudio.com

We appreciate your trust and are committed to providing beautiful dolls and a reliable shopping experience.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.